Back in September I reported from the Cal Workforce Association's Monterey Mind Meld about a study that seeks to break out One-Stop costs on a per activity basis. That is, rather than a traditional line item budget reporting how much the One-Stop spent on office supplies, staff, rent and so on, they used what's known as Activity-Based Cost accounting (ABC) to answer questions like
Q: What share of the budget do partners contribute to the One-Stop?
A: Average is 34%, with a range from 5% to 80%
Q: How much does it cost to provide case management to clients?
A: Median cost for each client receiving case management is $1,208, with a range from $218 to $4,543
The full report - the California One-Stop System Cost Study Report - has finally been issued and is available online at the California Workforce Investment Board page.
Researchers Richard W. Moore, Philip C. Gorman and Andrew Wilson (all of Cal State Northridge's Dept. of Management) looked at a sample of One-Stops throughout California, taking care to include those located urban, suburban and rural locations. Alongside the findings, they clearly explain how the ABC accounting method works, how they
implemented it, and the strengths and weaknesses of this approach. This study is the first of its kind nationally, and begins to provide benchmarks for comparing the cost of providing certain services from one One-Stop to the next.
The danger of a study like this, in our cut-spending-to-the-bone era, is the temptation to focus on the most expensive services. We know that job seekers with greater needs will cost more to serve. We also know cost of living can drive up expenses in urban areas, while the dearth of job opportunities, limited transportation and other services, can drive up expenses in rural areas. I'd hate to see someone use their findings as an excuse to cut services to those with the greatest needs. We have too many of those kinds of negative incentives in the system already.
The next step in a study like this is to link long-term outcomes to spending. Does spending more lead to better outcomes for those with the greatest needs? Does it lead to better-paying jobs with better benefits? Does it lead to longer retention on the job? That study would have to account for employment trends in the local region and industry.
What's great about this study is once we know what works and what that costs, then we can use that info to make the case for increasing government and philanthropic investment in workforce development. We can also use it to build political will that make those investments possible.
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