Just finished my workshop on Leveraging Emerging Technology to Enhance Workforce Development Services. I've loaded up the full powerpoint presentation on Slideshare.net - scroll down to watch it. A shorter handout version is here. Click here for the del.icio.us/CWAblogger page full of blogging-related links.
We had a good discussion about what we might be able to use Web 2.0 tools like blogs, wikis, podcasting, RSS feeds and YouTube to better serve our customers, manage our programs and communicate with stakeholders. We also talked about some of the barriers that prevent government and social service agencies from using these kinds of tools. Some of the issues raised:
- Time investment
- Government tracking of staff activities online
- Web blocks
- Can we calculate the return on investment?
- What are the risks?
- Spam and trolls
- Getting negative feedback
- IT department controls (for a good article on this topic, click here)
All legitimate concerns. Nonetheless, a lot of good ideas were raised, both during the workshop and in my discussions with folks afterward. Including
- Podcasts of interviews with business partners
- Text messaging job seekers with job announcements, rather than emailing them
- Google maps of local resources for job seekers
If you have any other ideas, click in the comments below and share them with us.